PRIVACY POLICY

Last Updated: January 22, 2026

SUPREME SEPTIC PUMPING & INSPECTIONS LLC, doing business as A&K Pumping (“A&K Pumping,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us in any way.

A&K Pumping is a registered DBA of Supreme Septic Pumping & Inspections LLC. All references in this Privacy Policy to “A&K Pumping,” “we,” “us,” or “our” refer to Supreme Septic Pumping & Inspections LLC operating under the A&K Pumping name.

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Request a quote or book a service.

Contact us via phone, SMS, email, or our website chat widget.

Sign up for our newsletter or promotional offers.

The types of information we may collect include:

Identity Data: Name, service address, billing address.

Contact Data: Email address and telephone number.

Service Data: Details about your septic system (e.g., tank size, location, last service date).

Payment Data: Credit card or banking information (processed securely through third-party payment processors; we do not store full credit card numbers).

2. How We Use Your Information

We use your information to:

Provide and manage our septic pumping and inspection services.

Process payments and send invoices.

Communicate with you regarding appointment reminders, service updates, and customer support.

Send you promotional messages or reactivation offers (only if you have opted in).

Improve our website, services, and AI customer support tools.

3. SMS/Text Messaging & A2P 10DLC Compliance

By providing your phone number to A&K Pumping, you consent to receive text messages (SMS) from us regarding your service requests, estimates, appointment reminders, and occasional promotional offers.

Opt-In: You opt-in to receive messages by filling out a form on our website, initiating a text conversation with us, or verbally agreeing during a call.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message we send. You will receive a final confirmation message, and then no further SMS will be sent.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.

Privacy of Mobile Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited situations:

Service Providers: With trusted third-party vendors (such as our CRM platform Wicked Bizzy, payment processors, or hosting services) who assist us in operating our business. These parties are contractually obligated to keep your information confidential and use it only for the services we request.

Legal Compliance: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet is 100% secure.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

A&K Pumping 565 Carriage Shop Rd East Falmouth, MA 02536 Phone: 774-500-7867 Email: [email protected]